Helping retailers react to how their organizations are performing in every department and at every store, all in real-time.
Retail happens in real-time. Capturing performance data in paper documents or siloed data depositories in order to generate retrospective reports may work in other industries, but not in retail. Dynamic organizations like yours need to know how each store, each product offering and each employee is performing, every hour of every day. And you need to know it all in real-time.
Some of the features that make the On Track Performance Indicator so powerful are its real-time performance management capabilities. On Track captures data from any source in any form, and then flattens it to deliver critical information in a range of easy-to-interpret graphical formats.
On Track is flexible and customizable to the specific needs of your organization. Its powerful engine works to distribute and repurpose information in a variety of formats to ensure that everyone in your organization has the information they can use to support their unique role.
On Track helps everyone in your organization keep their eyes on how your brand is being executed every minute of every day. This empowers everyone to make rapid corrections to service issues and replicate successful strategies throughout the organization.
Key Features:
- Easy-to-interpret graphical dashboards allow managers to monitor key performance indicators and escalate
action in real-time - Customizable views allow information to be viewed according to prioritized categories including operating margin, training performance, store evaluation results, safety and compliance, security ratings or customer complaints
- Dynamically identifies opportunities for increased revenue per customer, per product line, per service offering
- Integrates complaints data into other company information and communications streams to make customer issues a priority and facilitate rapid resolution
- Multiple time horizons provide insight on operational execution in real-time, or historically in days, weeks or months
- Allows financial metrics to be established as key performance indicators to integrate financial priorities
throughout the organization - Provides accurate information in real-time to allow managers to immediately identify and resolve financial deviations
- Allows broad views to identify trends or micro views for deeper reporting requirements
- Report tracking ensures reports required to gain a full operational perspective are submitted accurately and on time
- Enhanced security features ensure appropriate user access to information and the security of financial data
Find out more about how end users benefit from On Track:
